The "Access Denied" error you’re encountering on the UPS website (id.ups.com) is typically caused by one of the following reasons:
Common Causes & Solutions
1. Browser or Cache Issues
- Clear your browser cache and cookies: Sometimes, corrupted or outdated cache/cookies can block access.
- Try a different browser: Use Chrome, Firefox, Edge, or Safari to see if the issue persists.
- Disable browser extensions: Some extensions (like ad blockers or privacy tools) may interfere with the login process.
2. Network or Firewall Restrictions
- Check your network: If you’re on a corporate or public network, the firewall may block access to UPS’s login page.
- Try a different network: Switch to mobile data or a different Wi-Fi network to rule out network-level blocking.
- Disable VPN/Proxy: If you’re using a VPN or proxy, try disabling it, as UPS may restrict access from certain IP ranges.
3. UPS Website Issues
4. Account or Region Restrictions
- Verify your account: Ensure your UPS account is active and not suspended.
- Region-specific access: Some UPS services are region-locked. If you’re traveling or using a VPN, try accessing the site from your home country.
5. Browser Security Settings
- Enable JavaScript and cookies: UPS’s login page requires these to function.
- Update your browser: Outdated browsers may not support the site’s security protocols.
6. Server-Side Error
- The error reference (
18.9aecc017.1770331622.ec37dd1) suggests a server-side issue. If none of the above works, wait a few hours and try again.
Next Steps
- If the issue persists, contact UPS Technical Support with the error reference number for further assistance.